SUPPORT
I CAN'T LOG IN TO MY.TATTOOMETHODPRO
If you cannot log into my.tattoomethodpro.com using your existing email address and password, try using the one time code option. Which will send you a code via email to enter instead of a password. once you are logged in you can change your password.
if this doesn’t work, please use the “forgot password” link on the login page.
should the problem persist, contact us via the form below and we will manually reset your password.
MY PASSWORD DOESN'T WORK
try using the one time code option. Which will send you a code via email to enter instead of a password. once you are logged in you can change your password.
if this doesn’t work, please use the “forgot password” link on the login page.
should the problem persist, contact us via the form below and we will manually reset your password.
THE COURSE SIGN UP LINK DOESN'T WORK
If you cannot access the free fundamentals of tattooing sign up link, please use one of the following:
THE COURSE I REGISTERED FOR ISN'T VISIBLE
If the course you purchased or registered for isn’t available in the learning tab, navigate to the “my courses” area of the platform. on desktop this is accessed via the dot menu in the top right corner, on mobile click profile in the bottom left and then the dot menu at the top of the page.
should the course not be available in “my courses” please follow these steps:
1. log out and log in again
2. clear your cache & browsing data
if the problem persists, please send a screenshot to our support team using the form below.
I CAN'T ACCESS THE COMMUNITY
when your account was created, you were automatically given access to the fundamentals of tattooing community group. if when you click on communities the group is locked with a button to “join group” please follow these steps:
1. log out and log in again
2. clear your cache & browsing data
if the problem persists, please send a screenshot to our support team using the form below.
THE LESSONS ARE LOCKED
lessons are unlocked daily on both the free course and paid courses. if you purchased tattoo method pro on teachable before my.tattoomethodpro was launched, please finish the course on teachable before moving across to the new platform.
MY COMMUNITY POST HAS BEEN DELETED
the main reason for community post deletion is posts being in the wrong area. ensure all posts are in the correct area of the community group. if that was not the case, the post could have broken one of the rules. if you need further information please contact support using the form below.
I CAN'T POST ANYTHING IN THE COMMUNITY
make sure you have entered text into both the title and description areas of the post. if you have entered both the title and description and still cannot post, please send a screenshot to the form below.
